Returning any of our products ( Replacement goods will be sent,  no refund. A picture and proof within 24 hour after delivery is required. )
  • Faulty Or Damaged goods received. 
  • Incorrect order being dispatched.
    • We cannot accept return goods, if the security seal on the eyelash box has been removed due to hygiene reasons.
    • All returned goods must be properly packed and sent by recorded delivery
    • Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.  
    • Please remember your Customer statutory rights remain the same and unaffected.

    contact us via our email at to report the issue and start the necessary process.

    Thank you for your co-operation and understanding!