Refund policy

Terms for returning any of our products 

  • Faulty Or Damaged goods upon delivery. A picture and proof within 24 hour upon delivery is needed.

  • Incorrect order being sent. We will take full responsibility when a wrong order has been delivered.

Terms for refund on any of our products  

  • If the box is unsealed, refund is impossible due to Hygiene reason.

  • You must inform us within 24 hours of delivery if you receive any Products that are damaged or have been delivered short of the quantities you ordered.
 
  • Should the packaging of your order be damaged upon delivery DO NOT SIGN for it. Please mark it ‘REFUSED AS DAMAGED’ and ask for the package to be directly returned to us.
 
  • You must inform us within 7 days of placing your order of non-delivery.
 
  • All returned goods must be properly packed and sent by recorded delivery.
 
  • We do not refund the shipping charges, unless the goods were received faulty or damaged in transit.
 
  • Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation as required by the regulations.
 
  • Please remember your Customer statutory rights remain the same and unaffected.
  • Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.